A user reported having a virus that was causing pop up windows asking for money. When he turned on his laptop and logged into PGP encryption (whole disk) the desktop quickly showed but then a white screen covers everything. Sometimes there's random characters in the upper right cornor of the white screen.
Since we can't get into Windows and run a virus scan and the hard drive is encrypted so we can't boot from another disk and run the virus scan from there, I'm not sure what to do? The computer should have Symantec End Point Protection running on it (unless the virus knocked it out).