I have a friend who's has a site hosted by a company in the states. They think that someone has gotten access to their email account because any requests for support submitted via their website automatically ends up in their deleted email folder.
They also receive what they feel are bogus inquiries for their products. I know we can't control bogus messages from coming in ... but what about messages automatically ending up in their deleted mailbox? They are really not computer literate so I just want to make sure that there's nothing they might be doing to cause this problem. In their defense, they've had this site up for over 6 years now and this has only just started to happen.
I found an interesting article here : Email hacking myth
which has given me some things to ask them to check. However, if their account has been hacked... then that means the hosting company's site has been hacked too... you have to enter in a password to get into their customer portal, and then enter your email password to see your inbox.
I'm just wondering what I can do to test this out. They've apparently talked with the folks at the hosting company and were told to change their browser from IE to Firefox. And they've since changed their passwords. But what else can I check? I'm going to check later on today what technologies they used to create their site...