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Since trying to patch, we can not access the Web Interface, the Console page is empty.

We also tried to upgrade trough CLI but it returns this error messages


Checking for undeployed changes... Found undeployed changes! [PATCH_UPDATER] [ERROR] The patch cannot continue because you have undeployed changes in your system. [PATCH_UPDATER] [ERROR] Please go to the Administration Console and deploy changes before continuing with the patch. An error was encountered attempting to process patches. Please contact customer support for further assistance.


Check the Build Version of DSCC

[root@NOCMSIEM1 ~]# cat /opt/qradar/conf/build_version
7.1.0.414913

Before we start we did a backup of the configuration.

-rw-r--r-- 1 nobody nobody 57428857 Sep 19 12:51 backup.BackupUpgrade.NOCMSIEM1_3.19_09_2013.config.1379587862604.tgz

I don't have experience and have never worked with this console. But looking through the internet I have seen similar errors in your forum and I think you maybe could help me, I think the error is related to the tomcat.

/opt/tomcat6/logs/catalina.2013-09-23.log
------------------
Sep 25, 2013 3:10:14 PM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-8080
Sep 25, 2013 3:10:14 PM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8009
Sep 25, 2013 3:10:14 PM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=1/14  config=null
Sep 25, 2013 3:10:14 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 6132 ms
Sep 25, 2013 3:10:14 PM org.apache.coyote.http11.Http11Protocol pause
INFO: Pausing Coyote HTTP/1.1 on http-8080
Sep 25, 2013 3:10:15 PM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Sep 25, 2013 3:10:15 PM org.apache.coyote.http11.Http11Protocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-8080
Sep 25, 2013 3:10:24 PM org.apache.catalina.realm.JAASRealm setUseContextClassLoader
INFO: Setting useContextClassLoader = false
Sep 25, 2013 3:10:24 PM org.apache.tomcat.util.digester.SetPropertiesRule begin
WARNING: [SetPropertiesRule]{Server/Service/Engine/Realm} Setting property 'debug' to '99' did not find a matching property.
Sep 25, 2013 3:10:24 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
Sep 25, 2013 3:10:24 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 355 ms
Sep 25, 2013 3:10:24 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Sep 25, 2013 3:10:24 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.35
Sep 25, 2013 3:10:24 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory console
Sep 25, 2013 3:10:29 PM com.sun.xml.ws.transport.http.servlet.WSServletContextListener contextInitialized
INFO: WSSERVLET12: JAX-WS context listener initializing
Sep 25, 2013 3:10:30 PM com.sun.xml.ws.transport.http.servlet.WSServletDelegate <init>
**INFO: WSSERVLET14: JAX-WS servlet initializing
Sep 25, 2013 3:10:30 PM org.apache.catalina.core.StandardContext start
SEVERE: Error listenerStart
Sep 25, 2013 3:10:30 PM org.apache.catalina.core.StandardContext start
SEVERE: Context [/console] startup failed due to previous errors**
Sep 25, 2013 3:10:30 PM com.sun.xml.ws.transport.http.servlet.WSServletDelegate destroy
INFO: WSSERVLET15: JAX-WS servlet destroyed
Sep 25, 2013 3:10:30 PM com.sun.xml.ws.transport.http.servlet.WSServletContextListener contextDestroyed
INFO: WSSERVLET13: JAX-WS context listener destroyed
Sep 25, 2013 3:10:30 PM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-8080
Sep 25, 2013 3:10:30 PM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8009
Sep 25, 2013 3:10:30 PM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/13  config=null
Sep 25, 2013 3:10:30 PM org.apache.catalina.startup.Catalina start

We have restored from the backup settings and reboot the appliance several times and have not gotten to load the DSCC web interface.

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2  
This question appears to be off-topic because it is about deploying and configuring enterprise-level software and utilities. It should be migrated to Server Fault. –  Iszi Sep 25 '13 at 16:05
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