The other day, I got a call from a relative with an email problem. After a bit more discussion, it turns out that two days previously, a man phoned my relative:
- stated he was from microsoft;
- asked if my relative had some computer problems.
He then proceeded to talk my relative through some "computer stuff" - he can't remember more details other than he didn't give them his password.
This is obviously a scam. My question is:
- Is this sort of scam common? If so, what do they usually do/want?
- My plan is to remove his pictures/files and rebuild his computer. What's the best way of making sure there aren't any "hidden surprises" in these files.
Tag suggestions welcome.