A little back story on the setup first; We have a Cisco VoIP setup at our remote office(where I'm at) and the main CCM/CCX/Unity setup is at the parent company across the US in Connecticut. We have MPLS tunneling the VoIP traffic between the two offices. Very inefficient, but that's the cheap solution they went with to avoid the extra licensing of a second CCM/CCX. Also no one at the company works on the phone system, it is all outsourced to a third party, which stopped responding to my pleas for help a month or so ago.
Anyways, the way it works now, is if you call our 800# it goes to the main Auto-Attendant in Connecticut, and then is routed to our office, with 4 digit dial. If you call our local direct number, it rings through to the receptionist.
So the problem that I need your help with is; I am under a constant attack on my local #. If I leave my phone line plugged in to my VoIP router after 3:30, I will have upwards of 1000 voice mail messages in the morning by 7 am. It basically continues to try and bounce it's calls through our system until the voice mail box is full. I tried working with the tech company managing the system, and they basically came to the conclusion that we need to change our number or unplug the line every night.
The phone company also doesn't seem to know what to do either, I worked with a senior-level tech for a few hours, and he said the return field was being randomly generated/spoofed for each call that came through, so there was really no way for them to block them either.
The messages are usually just a minute or two of "Beep..Beep..Beep..Beep," and also hardly occur at all during the day.
Is there any hope at getting this resolved other than changing the phone number?