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Anti-Phishing Campaign Objective

At every office I have worked, links and files, both internal and external, are shared in emails. Is the objective of an anti-phishing campaign that users never click on blind, or otherwise ...
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How to protect against an attack where a person claims to be in a position of authority?

In an office if a person approaches an employee and claims to be a new IT staff and to give them access to their computer, what can prevent this kind of attack? I've worked a couple tech support jobs ...