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Linode uses Xen, which means that you not only have an app; you have a whole operating system, complete with kernel and base libraries. The attack comes from your system, so it is completely in your jurisdiction. The attacker entered your system in some way, but once there, if he is at least half competent, he used a rootkit to transform his break-in into a ...

You need to study the traffic coming from your server. It will reveal if your server is connecting to SSH services on other networks. If you find no such evidence from the traffic generated from your server offer this proof to linode and have them either refute it or accept it. If you find evidence you need to go through network traffic, logs, running ...

You can prove it, if you can find a compromised system of any way, shape or form on your server. You have a part of the proof. Having a single line of a log file is not proof. So, this is really hard to "proof". IT Security has a lot to do with the WOT (Web of Trust) You need to let them "trust" you on some way. The easiest way do to this is to hand over the ...