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3

When I get a call from my bank (presumably) and they say there is some problem and they need to verify my identity first before proceeding in the call, I tell them I don't feel comfortable to provide this information because I don't know their identity. That say they understand and I should call the number on the back on my credit card and hang up. There is ...


3

Ditto lots of what others have said. I've been stupid in the past and given out information to people who called me claiming to be from the bank or a charity or whatever. No more. These days, if someone calls claiming to be from a charity and asks to put a donation on my credit card, I say no, send me something in the mail. Then I can verify that any ...


4

As above the best methods of verification include reference numbers/account information. However, I think it would be highly unlikely in most cases that your bank would ever directly ring you, perhaps only in the event of card fraud. In such event I would end the call and dial the bank from another number or at least verify the call had indeed been ...


6

I worked at a call center that handled services for several banks. The person calling was likely following procedure when they didn't tell you your account number. Since phishing scams are common against banks it was a fire able offense to give any account number without the customer verifying who they were. And even though they called you they are still not ...


21

Ask for their extension, then call the bank back with a number you trust. Most office phone systems allow you to get directly to any employee if you know that employee's extension, so hanging up and calling the bank back will not take more than a few seconds. If you have been called on an old style landline you should phone back on a different phone line or ...


7

First of all, never give them any information that isn't available to the public until you are sure that they are real. In fact, if they called you, I would probably never give them any information, since they shouldn't be calling to collect that kind of information. Most legitimate banks will send you a letter and then ask you to come into the branch to ...


93

If you're worried about the authenticity of a cold-call, don't try over-the-phone authentication in either direction. Simply ask for some basic information you can use to refer to the issue in follow-up: Name of the company/service the account is for. What is the nature of the problem? Is there a reference ID (e.g.: ticket #) for the issue? Name and/or ...


7

This does sound like a scam. Given the amount of big data breaches of late scammers have huge datasets they can parse through and create a targeted attack. That being said, mutual authentication is a good action to perform as they will always have the data in their system. In addition I have never experienced a large organization VoIP system that does not ...



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