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Feb 8, 2016 at 13:01 comment added dakre18 @NeilSmithline I agree, formatting the hard drive is what you would do if you're scared and naive, not after determining that's the only option. Better to suggest they scan for viruses and malware, and turn on any 2 factor authentication. Email doesn't really count, but it is better than nothing.
Feb 8, 2016 at 2:43 comment added Neil Smithline This doesn't sound like a local computer attack so formatting the drive won't help.
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