Called microsoft hotline because my ASUS laptop got an unknown virus. It would not allow me to access network until i call. The agent i talked to assisted me through the phone. He was able to control my laptop. Is that normal? but anyways he told me that i have 4 hackers on the network and 30,000 events happening. i dont really understand. all i want to do is get this fix but i dont feel safe using any methods online. Did he hack me idk? please help im new to this
I just want information and maybe steps on how i can maybe prevent this from happening again.