When I am implementing password reset functionality I usually do not include informative messages about whether a user was found, because I have always believed that it can lead to user name enumeration. So instead of showing:

Account with email "test@test.com" not found.

display a ambiguous message like:

Please check your email for instructions on how to reset your password.

regardless of whether an account was found or not.

Is this overkill or a good practice?

  • 2
    Variations of this question have been asked and answered, albeit with differing advice. There's no clear right or wrong answer, as it will depend on your value judgement between giving users accurate feedback versus restricting the info available to attackers.
    – PwdRsch
    Mar 9, 2016 at 17:33
  • There may be other ways to enumerate user names. For example, site registration can behave differently if one is using an existing username or a unique one. So if you're going to try to prevent username enumeration, be sure to think of alternate places where it may be possible. Mar 9, 2016 at 19:19
  • This really depends on the kind of site. Would you expect users to want to hide that they have an account? For e.g. Google accounts, this is a none issue, but for something like Ashley Madison it may be extremely important.
    – Anders
    May 15, 2019 at 10:25
  • Account not found implies the account was deleted so it is illogical for the user to then try a password recovery. You should rephrase that.
    – Overmind
    May 16, 2019 at 6:32

1 Answer 1


This is current best practice, as recommended by OWASP. One thing often overlooked though is that the return values should be identical - the layout and underlying HTML code for a page should be the same for each. It's not enough just to provide the same message if you can open the page source and see a comment <!-- Failed password --> or <!-- Unknown email address --> - I have seen these in live sites.

  • 3
    What's more, timings should be the same! Mar 9, 2016 at 17:35

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