We have been using a new IP camera (Cleverdog) to monitor work in our clothing line factory since a week. It has new features like Infrared, Motion detection, Sound and we can also give instructions through in-built speaker. The recorded footage can be viewed Live on our mobile phone like most IP Camera features.
Since today the footage looks like it's gone Pink x-Ray mode. Everything is washed out and shadows are in shades of magenta.
My question regarding Flash Light is due to the footage that we saw. From recording saved on phone and Cloud, we could make out this happened after a man appeared in front of the screen. Suddenly, screen blanked out to full white. Right after that, next frame onwards the footage has changed to burnt pink x-ray. (Sorry, I couldn't copy a screen-shot for reference)
We are now 3000 miles away from site of IP Camera and tried options given in remote settings but nothing seems to work. We have asked a friend to visit and restart Camera but are less hopeful about any change since we had restarted it via online a few times without much change in the footage.
Thanks in advance.