A friend's company just released an application recently, which received a false-positive warning with Norton AV from a client.
He found something on Norton's website that I believe he said was a form, and then he said that after submitting the form he was asked to download some application...?? He said he quickly left the page, but the issue of the false-positive is still there.
I had found a couple of sites that I think will help him, but not sure if they are complete solutions.
First is the Kaspersky Whitelist
To reduce the risk of a Partner's software being wrongly classified as malicious - known as false positive detections;
To ensure a positive experience for users when they download and use Partner's and Kaspersky Lab software;
Verified compatibility with the actual configurations of antivirus protection offered by Kaspersky Lab; Reduced risk of false alarms generated by antivirus protection in the event of non-standard behavior of the Partner’s software;
The thing is... Does this work with just Kaspersky Applications, or do other Anti-Virus applications/Whitelists get this information?
Then I found "VirusTotal," which I've heard mentioned in the past on here (I think), but I didn't look into it to much. Virus-Total mentions it scans applications with over "40 different Anti-Virus Applications," but I didn't see a mention of any "Whitelist," so I'm not sure this is a site for a whitelisting applications.
So my questions are.
Is there a recommended place for developers to upload their applications, for testing, so that the applications can be added to whitelists for most, if not all AV applications?
Was there anything to worry about by downloading that Norton program? I'm assuming it would ask you to provide the application for testing inside the program, but it's weird to both of us that it would be downloaded to test, and not you uploading the application... I know there are a lot of people who distrust Norton, so I figured I would ask how others feel about this weird situation hew as in.