My girlfriend's Macbook Air gave off a loud, electrical pop! and instantly became an expensive metallic paperweight with a slight odour of burnt things (though that may have been High Sierra). Apple have (finally) agreed to repair it without charging the cost of a newer, better laptop, but asked for her username and password to recover the data (if that turns out to be possible). Filevault v2 was enabled. The representative said it was policy to reset the laptop during/upon repair.
This raises several questions with me:
- If the laptop is repairable, why would it need the reset?
- Is this a normal request? I can understand that if you are desperate for data recovery you may take this option but why would it be asked prior to repair? I was under the impression Apple were the new kings of privacy.
- Would swapping out the HD for another be an option? If the repair is successful then I could swap back in the original. (I'm assuming Filevault relies on a TPM chip or something similar, and that nothing vital to Filevault was damaged, I'm still researching how it works).
Maybe I'm missing something or just paranoid but I told her not to give this information. Is my advice flawed? Right now this means she will not get any of her data back and she only has ~20% backed up so she has a kind of Hobson's choice on offer.