I would like the community's input on an event that took place recently, that I honestly don't know what do make of:
- When trying to watch an item on eBay, a warning notice said my account had been compromised and that the account was locked to prevent abuse.
I wrote an email to eBay and got a response from
- I must call them by telephone to reopen my account.
- The call would take 10+ minutes.
- The call would be handled by a person in a specified Asian country.
- The email was full of phrases like "Your obedience is important to us".
There's been an explosion of phone fraud where I live lately, and the details above obviously scream "fraud" (confirmed after writing an e-mail to
email@example.com), but what I don't get is:
- How did they manage to trigger a "Your account has been locked" message on eBay in the first place? (This warning appeared on two occasions, but seems to have disappeared now.)
- More importantly, how did they ever manage to take control over
firstname.lastname@example.org? (My email was quoted in their response, which proves their access to this inbox.)
email@example.com were not very helpful in explaining what had happened or anything. I'm not even sure if I should trust their response...
firstname.lastname@example.org does not provide any explanation to the incident, despite several requests.
email@example.com is still responding in their customary fashion, as if just waiting for me to take the bait. Maybe I should just close my account. It's been years since I bought anything from this ageing dinosaur who haven't changed their design since the nineties and evidently have no control or interest in their security or customers. (PS! A week after writing this paragraph, eBay shows a link to switch to a modernised design. This issue has now entered the twilight zone.)
Below is an extract of the email headers. It also contains a couple of
From: firstname.lastname@example.org Received: from mxphxpool1032.ebay.com ([188.8.131.52]) Received: from mxphxpool1004.ebay.com (phxlb238-ext-snat01.phx.ebay.com [10.4.13.31]) Received: from phx8b02c-f396.stratus.phx.ebay.com (phx8b02c-f396.stratus.phx.ebay.com [10.193.75.168]) Message-ID: <***.JavaMail.email@example.com>
Update: I just noticed that the communication with eBay is actually shown in "My messages" on ebay.com! Is this eBay communicating after all?? But what kind of customer service writes stuff like "Your obedience is important to us" to their users and needs a long International phone call to verify accounts? Outsourced customer service? Or even, outsourced customer service gone rogue dashed off with bad English and cultural references incomprehensible to the western world.
It’s been half of the Year, a Blessed day to you and your family!
Thanks for getting back to eBay Customer Service. I know it wonders you how long will the Identity Confirmation take. My name is Lester(*), don’t worry, I will do my best to help you today and give helpful tips when reaching us over the phone.
First off, I want you to know that it makes me happy personally that you have lent us time by talking to us over the phone and for being open-minded. Your obedience and resourcefulness are really important for us.
We are located in the Philippines at the same time I have to tell you honestly that we will not be able to disclose the exact location of any of our representatives. This is due to security measures and practices.
And I believe that ATO calls will take less than 12 minutes. This is as long as the questions that needs to answered will consistently delivered.
(*) - The name changes for every email.