Ok so, we've got a situation here that sounds a bit hopeless, but it's happening right now and we could really use some help. Please bear with me here as I try to explain...
Recently, my wife and I were on a vacation abroad, and had the fortune of being victims of a pickpocket, which stole only one item - her Android smartphone.
As if that wasn't bad enough, she never remembered any of her passwords, instead she wrote them down, on, you guessed it, her phone.
Effectively, this has locked her out of her gmail and yahoo accounts, and since the pickpocket has the phone where all the passwords are written down, if he/she figures that out, they'll be able to take control of her accounts and cause some serious damage, hence we're pretty much in the race against time here.
Facebook is also compromised, but for the time being she is not locked out of that as she can still access it via auto-login from her laptop, but since she doesn't have the password, it's only a matter of time before that is lost too.
We have tried so far to recover her gmail, but had no luck using any of the recovery methods they provide, including:
"Last remembered password" - we tried a few she could kinda remember, and by kinda I mean it was a while ago she used it and we're unsure if we spelled them correct or not. I assume we did as gmail recovery did proceed after we entered them, and we received a verification code from google, but inputting that code simply says something in the line of "thanks for verifying successfully, but we are not going to give you your account back"
"Security question" - same result as above, it was set up over five years ago, so we're pretty much unsure whether we got the answer right or not anyway
"Month and year of account creation" - Here I'm just pretty sure we got it wrong since we could only pinpoint when it was created to a timeframe of approximately 24 months, so yeah, not gonna happen.
At the moment we haven't tried yet to recover yahoo account, but considering that account is even older than her gmail and password is just as lost, our hopes are pretty low at the moment.
So here we are, hoping somebody here can help us out further on, in order of importance: How to recover her gmail account How to change her facebook password How to recover her yahoo account
Thank you in advance.
(and yes, I'm fully aware of how silly we've been with our security before the phone was stolen... so if you found yourself laughing at this whilst you were reading it, that's perfectly understandable)