Cox ISP has been changing my account information like my address, phone number and name to the wrong addresses, names and phone numbers.
I ask them to make the corrections and they don't. Instead they again change to the wrong details again.
Sometimes they hang up on me or transfer my call or chat repeatedly to avoid helping me.
Obviously there are customer service reps that have access to my account information and are messing it all up.
This is a very undesirable information security vulnerability existing in Cox. My bill is not even sent to the right address!
How to use Cox ISP and maintain secure account information?
Is the answer to not talk to their customer support representatives who always seem to gain access to my account information and mess it up? Or is a better answer to not use Cox at all?