I was having trouble getting Outlook to work with my schools email account and called the help desk. They gave me a link to install a program called Bomgar. I installed it and clicked "allow viewing and control" and some random guy had complete control over my computer. My question is how safe is this stuff and how can you prevent the controller from messing with stuff you don't want touched? Short of unplugging my computer I wouldn't know how to stop his control.
Can you see everything he does when connected or can he be doing things to the computer even though the mouse and nothing else appears to be moving?
EDIT: it still wasn't working so I called the help desk again and their solution is to disable the antivirus e-mail shield.