I am studying abroad and trying to communicate with my tech support to get my device registered on the university wifi, but they do not really listen to what I have to say (either because they do not understand my English well, or don’t know how to do what I am talking about).

Is there any instructions or way I can just tell them how to do it? Any way I can register it myself? There is no online link or browser registration page.

To clear up a few things: I am trying to register a Nintendo Switch. When I view the internet settings on the device, the wifi of my university is greyed out, claiming that the device does not support the settings of the wifi. I then found out that the wifi was a WPA2 Enterprise network, and apparently the MAC address of the switch must be registered in order for it to use the wifi. When I approached the tech staff, I told them my problem. They tried to sign in on the wifi and noticed how it said it was not supported. I told them that they probably needed to register the MAC address, but he just shook his head and said in broken english "Not possible." Basically that's where I am at. Perhaps, it really is not doable, but that is why I came here for help. How can I get my device connected to the internet?

closed as unclear what you're asking by schroeder Feb 11 at 17:05

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  • This really looks off-topic here. They should know how to register devices on their own network. I think you might be leaving out a few important details in your question. – schroeder Feb 11 at 17:04
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    I'm pretty sure that the tech support that has built the WPA2 Enterprise infrastructure knows pretty well what they are doing. Why you think your MAC address has to be registered? Do you have any proof that MAC address is checked at all? It doesn't really improve security. Could it be that the network actually requires computer account authentication or a client certificate? Shouldn't you be asking them what you should do instead of asking us to guess what's happening on their network? – Esa Jokinen Feb 11 at 17:06
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    Right, so you're assuming that registering the MAC of your device will solve the problem. It won't. The Switch can't connect to that type of WiFi: en-americas-support.nintendo.com/app/social/questions/detail/… – schroeder Feb 11 at 18:35
  • Isn't this perfect as it gives you more time to actually study at the university? :) – Esa Jokinen Feb 11 at 21:37