I am studying abroad and trying to communicate with my tech support to get my device registered on the university wifi, but they do not really listen to what I have to say (either because they do not understand my English well, or don’t know how to do what I am talking about).
Is there any instructions or way I can just tell them how to do it? Any way I can register it myself? There is no online link or browser registration page.
To clear up a few things: I am trying to register a Nintendo Switch. When I view the internet settings on the device, the wifi of my university is greyed out, claiming that the device does not support the settings of the wifi. I then found out that the wifi was a WPA2 Enterprise network, and apparently the MAC address of the switch must be registered in order for it to use the wifi. When I approached the tech staff, I told them my problem. They tried to sign in on the wifi and noticed how it said it was not supported. I told them that they probably needed to register the MAC address, but he just shook his head and said in broken english "Not possible." Basically that's where I am at. Perhaps, it really is not doable, but that is why I came here for help. How can I get my device connected to the internet?