Yesterday my wife receive some emails from Sony confirming her purchases on Playstation Network. The only problem is: she was with my side watching Netflix on the smart Tv. The purchased items is a pre-order of the new Call of Duty and an annual subscription to PS plus. We do not recognise this purchases, obviously.
After changing the password and set up the 2-factor authentication, we tried to contact Playstation support to revert this purchases and get more information about this.
- Playstation Network web page does not have any Access Log feature;
- In contact with the online support, they claim that the purchase was made by the device itself;
- They also claims that they do not have any access log control;
- They state that there nothing they can do.
Is it possible that Sony do not have any access log control?
Is there any law/regulation applied for cases like this?
NIST publications could be used as reference for juridical processes, regarding this?
As an IT guys, I never saw any system without Access Log control. For me, their statement is bullshit.
Hope someone could help me clarify this. Thanks in advance for your time.