I recently wanted to do some major changes to my account for an online game. So they wanted to do a thorough account verification.
First they asked me for some character information which can be easily gotten from the account as well as where the account was created. This seems like a great question because you can't see that information when logging into the account.
Then they asked for my current IP address (using a third party site like whatsmyip) and then asked me to create a dummy account. Creating a dummy account only requires an account name and an email address, you don't even need access to the email address.
Question: what is the point of creating a dummy account? What information helpful for account verification to they gain from that?
PS: I'm certain I talked to the actual support of the online game as the changes to my account where made and this could not have been done by a thirty party hacker.