Recently I accessed my credit card account (with a well-known credit card company) and right on the web page received a message that my account is locked to "prevent some sort of fraud".
I called customer service and was instructed to process certain steps in order to unlock the account. A text message was sent to my phone with those instructions. After following mostly all of them (like verify your first and last name, email address, last 4 ssn...) I stumbled with the last step - video record of my face slow movement and submitting this video to the company back. I automatically rejected this step as I felt uncomfortable doing so. The customer service representative told me that I should get a mail with "different ways" to unlock the account.
I mean, what the video recording of my face has to do with verifying who I am and unlocking the account? When I initially opened the account I never provided "sample" of video.
Is this some sort of new way to verify who the person is?