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I have an iPhone that runs 13.3.1 (latest at this time). It's a corporate phone and has an MDM profile installed. I've been using the phone for almost 2 years now with a custom keyboard (Google Keyboard). However, after recently traveling to the States, I noticed that my phone is forcing me to use the default Apple keyboard every time I try to type something. It's been happening since 3 weeks now and this change was not caused by a system upgrade, I remember not changing/installing anything around the time when this started. It's almost like my iPhone woke up one day and did not want me to use another keyboard, even after I had been using one for years now (jealous much?). The MDM profile installed doesn't mention having control over keyboard. The moment I start typing, I get force switched to the Apple keyboard (without suggestions). And while I can switch to the Apple keyboard with suggestions, I can't use my other keyboard even though it's set as default.

This behavior began very randomly and at this point I wonder if it's just paranoia or legit. I work in this field and so it probably isn't irrational paranoia but I'm just looking for a logical answer. Does anyone know what this is about or has experienced similar?

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Yes! iOS MDM can limit custom keyboard for managed corporate apps.

Custom Keyboard extensions provide keyboards beyond the ones already built into iOS. Managed Open In can prevent unauthorized keyboards from appearing in your corporate apps.

see page 7 of https://www.apple.com/business/docs/resources/Managing_Devices_and_Corporate_Data_on_iOS.pdf

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  • Thanks, but if an organization adds a rule to an existing MDM profile, can it be implemented on devices without notice? – Izy- Mar 16 '20 at 6:50

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