I work for 1Password. Unlike most services, we cannot reset or recover your 1Password Master Password. And so you really, really need to make sure that you don’t forget your Master Password or lose your Secret Key.
There are some things that we recommend.
- Please make a copy of your Emergency Kit and keep it in a safe place that you can get to, if, say, your computer dies.
- With a family or business 1Password account certain other members of your family or organization can havE some recovery powers.
It is heart breaking when people write in telling us that they’ve lost the ability to decrypt their data. I don’t regret our security design, which makes it impossible for use to decrypt anyone’s data, but it does have consequences.