A few years ago, an agent from the bank rang up to say my credit card was compromised. But first they wanted me to confirm who I was. I refused, they were ringing from a private number, they could be scammers, gathering my security questions, date of birth etc. Later when the card actually stopped and they rang I agreed to go through with it.
It happened again yesterday. I was steeling myself to refuse to give any information away. But they have a new system using voice print. You say the phrase
my voice confirms my identity, which I had recorded with them before. Thinking, this was safer, I voiced the phrase.
But really, they could have been scammers trying to get my voiceprint.
How is this process secure if the bank has not proven to me that they are genuine?