I'm having a heck of a time with a new LG TV. I'm trying to contact LG support via email - a form on their web site which requires one to agree to a privacy policy.

When I click Read Policy (near the bottom of the form, close to the submit button), the only thing that's shown is:

enter image description here

There's nothing else after the first paragraph. I've tried tricks in an attempt to scroll within the pop-up, but it appears to be just that single paragraph.

Does anyone know if this is LG's entire privacy policy?

If information is not stated or disclosed (for example, "we use you email address in marketing campaigns" or "we sell your information to third party spammers"), is it safe to believe the acts or actions will not occur?

Ironically, I'm attempting to write to LG support because I don't agree to the TV's Data Collection Policy, so I'm locked out of basic TV functionality and controls/settings. So it's impossible (at the moment) to brighten the screen, adjust the jerkiness of the Magic Remote, or update the firmware.

closed as off-topic by AviD Apr 30 '14 at 7:08

  • This question does not appear to be about Information security within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

  • Perhaps have a look at the web page's underlying HTML? Some parts might not be rendered in your browser because of a bug. Also, a hyperlink to this privacy policy would be useful. – Steven Volckaert Apr 30 '14 at 5:48
  • Good idea Steven. Sorry about that. – jww Apr 30 '14 at 6:01
  • 3
    This question appears to be off-topic because it is about a specific company's policy. It is up to them to provide it. – AviD Apr 30 '14 at 7:08
  • @AviD - Privacy policies are on-topic for the Security Stack Exchange. See the Help Center (I checked before I posted). – jww Apr 30 '14 at 7:30
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    @noloader correct, privacy and policies, as a topic, are ontopic here. However, what this specific company's policy is, is not really a question you should be asking here.... – AviD Apr 30 '14 at 15:45

I checked the underlying HTML code:

<p class="lineHt17">
    LG Electronics Group (hereinafter "LG Electronics") is committed to treating your
    personal information responsibly and in accordance with the applicable data
    protection and privacy laws. We believe that it is important for you to know what we
    do with your personal information when you disclose such information through this
    website, including any sub-sites belonging to www.lge.com (hereinafter "Site").For
    the purposes of this Privacy Policy:"Personal information" shall mean any personally 
    identifiable information about an individual; "LG Electronics Group" shall refer to
    LG Electronics Inc. and or its affiliates;"Affiliates" shall mean any entity which
    LG Electronics Inc. owns or controls, directly orindirectly, fifty (50) percent or
    more of the issued share capital.

Also when clicking the print button, the only thing that appears in the print preview, is this text. So I would assume that this is the full privacy policy.

If you're unsure and think this is a bug on LG's web site, I would suggest to send them an email and request the (full) privacy policy. If you would rather not agree to the privacy policy before doing so, I guess you'll better use the telephone.


I see a lot more information here:


Here's the first page. It seems they have a bug on their support page's link to this policy at the moment (it happens). I found the link by looking for the word PRIVACY (between SITE MAP and LEGAL) in their footer.

First Page of LG Privacy Policy

  • Thanks dr jimbob. I can't tell if it applies to the "email" since the terms state it applies to the "website". Email and web are clearly different services. I think I should error on the side of caution and follow Steven's advice. I'll write a letter (that will probably go unanswered). – jww Apr 30 '14 at 7:36
  • @noloader - "The privacy policy covers the websites and services controlled by LG Electronics USA Inc ...". They later specifically (Section C (1)) give an instance where your PII may be shared/disclosed: "To fulfill a service to you. For example, if you purchase or download an item from a site, we may share your personally identifiable information in order to provide the item to you. In addition, if you email us a question, we may use your email address to process your request and respond to your question." Also, section G is all about their communication via email and SMS. – dr jimbob Apr 30 '14 at 7:44

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