I was using an ATM at Walmart when it froze on me. My pin number was in the machine, the account opened. I could not get the machine to cancel, or release my account. I was stuck standing at the machine for almost an hour waiting for help. Walmart told me it wasn't their machine, even thought the phone number to call was 1800 Walmart for help.
I had visions of my checking and savings being drained as I stood there feeling trapped and helpless. I called the 1800walmart number on the machine, which put me on permanent hold. I demanded (I started to panic) for a Store Manager to come to my aide. I even called my bank, who said it's not our ATM we can't help you.
Instead I guess I should have asked the bank and canceled my card. I did not know if money was going to come out. I did not know if the next person would access my account.
Shamefully I lost my temper and slammed my open hand on the touch screen while talking to the manager. To my surprise the screen shattered. I ended up paying Walmart $800.00 for the inconvenience and my temper. I was informed by Walmart that no one stopped me from walking away from the ATM machine. I was not stuck protecting my assests. I could have left anytime I wanted.
So what does one do when an ATM stalls with your information in the system?