Someone called my home saying that he was calling from Windows Security Department. He said that there are about 16 other people connected to my computer and they're doing illegal things online. He told me to go to my computer, go to some site, save the file, run it, and then asked me to tell him the numbers in the boxes.
I did as he asked, then I asked him to be specific about the company he worked for; he kept hesitating and saying Windows Security Department. I found it strange, and then it occurred to me that this may be a scam. I said that this seems like a scam, and he said "What is this scam you speak of". I knew then that I was a victim of a scam (what I now know to be vishing). I kept trying to access Google to look it up, but my mouse wasn't working anymore. He was in full control, still trying to cover it up, saying, "Let me show you the problems".
A series of WARNING signs showed up on this page. He said these are the issues. He was talking, and pausing, so I thought that he was accessing some data on my laptop that I couldn't see. I shut off my computer immediately, and he was like, "WHAT HAVE YOU DONE"? ....... "Did you shut down your laptop?" I was hesitating, wondering if he was really legit, and that I just interrupted what he might have been doing to assist. He was like, it's ok, turn your computer back on and we'll call back in like 15 min, don't do anything to your computer and we will try to reconnect again, leave it as is. I said, well, that means that you'll be able to see everything on my computer and gain control again. He said, "Yes, but". I cut him off, saying, "You know what, don't hang up, hold on, I'm researching something, this isn't right." He said, "What, why?" with a shaky voice, and I was like, "don't worry about it, just stay on the line", and he hung up. I never received a call from him again.
I knew there were hackers online, etc... but never heard of or experienced those who called your house phone. I went into my control panel and deleted something called (Pen Vpn) that was installed today during the process, as well as a (Team Viewer QS) file which was also downloaded. I purchased security software, installed and ran it. It found two things and supposedly got rid of them. Hopefully, that did the trick.
Can you give any suggestions as to what I could try to ensure that my laptop is protected? Although I would like to think that my laptop is now safe, I'm not 100% sure that did the trick. For all I know, they could be reading this as I type.