There's a persistent browser pop-up affecting Mozilla Firefox which has evaded a number of security pre-cautions and attempts to find a remove it. It's gone on for at least 3 months.

The pesky pop-up always advertises "super-resume.com" with a https://href.li/ link.

Here's the security that was in place during the original infection and every time the malware has popped up, without ever setting off any warning or alert:

  1. Symantec Endpoint Protection (Virus, Spyware, Proactive Threat and Network Threat Protection modules all enabled and updated)
  2. Daily anti-virus and anti-malware scan
  3. Corporate firewall

Here are the things that have been done off the top of my head to try to find/remove it:

  1. Uninstalled and reinstalled Mozilla Firefox
  2. Tried using different builds of Firefox, including Beta and Alpha releases (now back to the production release)
  3. Many Malware Bytes scans
  4. Removing all browser addons
  5. Using Ad Block Plus with pop-ups disabled
  6. Many Spybot Search and Destroy scans
  7. Audited the registry
  8. Many CCleaner runs

All failed miserably. Nothing ever detected a threat and nothing has prevented the pop-up from recurring. User has not visited an infected site since the original infection.

Any thoughts?

closed as off-topic by Jeff Ferland Jul 15 '15 at 19:26

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "This question does not appear to be about Information security within the scope defined in the help center." – Jeff Ferland
If this question can be reworded to fit the rules in the help center, please edit the question.

  • 6
    Nuke from orbit. Persistent infections need to be handled more seriously than a surgical remedy. – schroeder Jul 14 '15 at 18:41
  • 1
    "nuke from orbit" as in "reformat the drive and reinstall everything". This question is more of a tech support question than it is an InfoSec question. You aren't asking about hacking/viruses, you are trying to recover from one. I don't believe there is a malware recovery site on Stackexchange, but there are multiple other forums dedicated to this topic, including on AV vendor's sites. – schroeder Jul 15 '15 at 15:26
  • 3
    @schroeder I see. I'd respectfully argue that dealing with infections is either a part of InfoSec or system administration and definitely something that SO should be able to handle. So, I will take it to Area 51. – Hack-R Jul 15 '15 at 17:08
  • 1
    FWIW, "Take off and nuke it from orbit" is a meme used to indicate that in general once malware has become resident on a machine, the only viable solution is to reinstall the system from known good installation media. The reason for this is that much malware uses rootkits and other techniques to evade A-V and other common removal mechanisms, so especially when commenting in the abstract (i.e. we can't see the system in question) that is the best advice to provide. – Rоry McCune Jul 15 '15 at 19:21
  • 1
    ... and in the worst case even "reinstall OS from known good" doesn't help if the malware is (also) sitting in USB sticks (BadUSB), or in the HDD firmware (NSA did / does this) or in the BIOS / UEFI (many people do this) -> "Get a new computer from known goods"? BTW: If you want to ask if this kind of question is appropriate here, use Meta InfoSec SE. You may want to ask there why the question got closed although reaching +5. – SEJPM Jul 15 '15 at 21:20