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Sep 20, 2014 at 21:53 comment added user2813274 While snail mail may be even less secure, it is older and thus more "trusted", and certainly more protected by legislature. Tampering with snail mail is quite a serious felony offense in the U.S., and thus the company would be more protected if something were to go wrong with snail mail rather than e-mail. I don't think it's allowed to leave many details in a voice-mail either, those tend to be a "call back to find out more" situation. And while web portals may be clunky, they have more control over them and CAN be secured better than e-mail.
Sep 19, 2014 at 19:49 comment added BlueCacti In most cases, the insecurity actually comes from the user-side (e.g. malware reading mails from Outlook). But indeed, mail is not very secure. I hate it when sites send me my password via email. What seems trivial for one (e.g. confirmation of an appointment), can be very interesting for one other (e.g. information gathering about someone).
Sep 19, 2014 at 18:17 comment added Jasper I too have to use a really poorly designed web portal to contact my health provider and I learned that people in the office can look into it whenever they want... seems not very secure to me even thought they touted it as a security measure.
Sep 19, 2014 at 10:22 comment added Pieter B Having worked with email reminders, it just doesn't work well enough, either from people not reading their email, it getting in the junkfolder, or the recipients reading and forgetting. Snail-mail and text-messages have a much larger response.
Sep 19, 2014 at 6:14 history tweeted twitter.com/#!/StackSecurity/status/512847083632881665
Sep 18, 2014 at 16:40 answer added Xander timeline score: 42
Sep 18, 2014 at 14:44 history edited Rory Alsop CC BY-SA 3.0
deleted 9 characters in body; edited title
Sep 18, 2014 at 14:41 history migrated from skeptics.stackexchange.com (revisions)
Sep 18, 2014 at 14:12 answer added ChrisW timeline score: 8
Sep 18, 2014 at 13:54 history asked user55743 CC BY-SA 3.0